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Supported Products
These service features are provided on the products listed below:
  1. Advice and instructions on the installation and configuration of new hardware/software
  2. Recommendations on the most current drivers for the customer's hardware
  3. Fixing problems related to system and applications error messages (excluding error messages related to computer programming languages, script programming and debugging)
  4. Remote diagnostics of malfunctions with computer hardware components (1)
  5. Fixing problems related to malfunctions of Microsoft® Windows® Operating Systems family components and software applications (remote diagnostics and configuring/fixing procedures only)
  6. Performance optimization, recommendations on upgrades/updates, system failure, functional disorder of the basic components both hardware and software
Operating Systems:
  • Microsoft® Windows® 95 OSR 2 (2)
  • Microsoft® Windows® 98 Second Edition
  • Microsoft® Windows® Millennium Edition
  • Microsoft® Windows® 2000 Professional
  • Microsoft® Windows® XP Home Edition
  • Microsoft® Windows® XP Professional Edition
  • System Units
  • Monitors
  • Printers
  • Sound Cards
  • Video Cards
  • Accelerators
  • Modems
  • Storage Media
  • CD/DVD Drives
  • Digital Cameras
  • Scanners
  • PC Cards
  • USB Devices
Software Applications:
  • Microsoft® Internet Explorer (versions 4.0 and higher)
  • Netscape Navigator (version 4.08) (3)
  • Netscape Communicator (versions 4.08 and higher)
  • AOL browser (versions 4.0 and higher) (4)
  • Opera browser (versions 5.0 and higher) (5)
  • Microsoft® Outlook Express (versions 4.0 and higher)
  • Microsoft® Outlook® (versions 97 and higher)
  • Microsoft® Word (versions 97 and higher)
  • Microsoft® Excel (versions 97 and higher)
  • Microsoft® PowerPoint® (versions 97 and higher)
  • Microsoft® Access (versions 97 and higher)
  • Microsoft® FrontPage® (versions 98 and higher)
  • Microsoft® Publisher (versions 2000 and higher)
  • Microsoft® Visio® (versions 2000 and higher)
  • Support of specific hardware and software is subject to negotiations with corporate customers 24x7 support currently does not support the following products:
  • UNIX family operating systems
  • Mac® OS family operating systems (6)
  • Server platforms (any operating systems)
  • Advanced computing systems (CAD systems, database servers, etc.)
  • High-performance specialized network equipment (gateways, routers, etc.)
  • Homebrew experimental PCs
  1. The "Service" excludes any physical configuration and repair of hardware.
  2. Microsoft, Windows, Windows NT, Internet Explorer and other Microsoft products referenced herein are either trademarks or registered trademarks of Microsoft.
  3. Netscape, Netscape Navigator, Netscape Communicator are registered trademarks of Netscape Communications Corporation in the U.S. and other countries.
  4. AOL is a registered service mark of America Online, Inc.
  5. All other trademarks are the property of their respective owners.
  6. Mac® OS (Operating System) is a registered trademark of Apple Computer, Inc.

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Commonly Requested DLLs
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  Download an OCX File
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  Download a DRV File
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