Our troubleshooting software helps you to:
- Save time. It takes just a few minutes to check the configuration, components and software installed on your PC. This will eliminate the need for you to answer technical questions about your computer to which you might not have the answers.
- Perform accurate diagnostics. The program scans your PC for conflicts, errors and malfunctions. This will enable the support representatives to resolve problems much faster.
- Get immediate response. All diagnostics and repair are in real-time mode. We start processing your inquiries immediately.
The troubleshooting software suite includes the following modules:
- Remote diagnostics collects the information about your computer configuration and the software installed on it. If needed for problem resolution, this data can be immediately sent to our Support representatives for analysis.
- Screen sharing allows our support representatives to manage your computer via Internet. This feature can be used for faster remote resolution of computer problems and remote training.
- Web update allows you to download and install updates to the troubleshooting software suite automatically or on demand.
Screen sharing is an advanced technology designed for the most effective resolution of computer problems and remote training. Built into the www.dll-downloads.com 24x7 support software suite, this tool enables our support representatives to connect to your computer via the Internet in order to see your screen the way you do and show you a solution on your computer in the real time mode. This feature is as effective as having a support representative sitting right next to you showing you how to fix a problem.
Used in combination with chat, screen sharing allows fast and easy problem resolution. It is especially effective when a problem description or the instructions on how to solve the problem are too complicated. Just grant our support representatives access to your computer and they will take all the necessary steps to resolve a problem.
Screen sharing is also an excellent solution for those who want to improve their computer skills and technical knowledge. As you watch support representative's actions on your screen, you can ask questions or make comments. As a great visual tool, screen sharing makes online repair and support even more user-friendly and convenient.